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Full Year 2019 Direct Line Insurance Group PLC Earnings Call Transcript
Well, good morning, everyone. And firstly, I'd just like to thank Allen & Overy -- can't see where David is, but Allen & Overy for lending us their fabulous facility this morning. So thank you for that. Thanks for joining us today.
Looking back at 2019, I've to say I'm really pleased with what we've achieved, both financially and operationally. And we've improved the quality of our earnings, we've delivered an operating profit of GBP 547 million and a return on tangible equity of 20.8%, which I think demonstrates the resilience of the business model. As a result, we're able to pay a final dividend of 14.4p and a total dividend for the year growing by 2.9%, and we're launching our GBP 150 million buyback.
From an operational perspective, the technology upgrades that we've been working towards are injecting real momentum into the transformation now. And we've traded effectively navigating pretty difficult market conditions. So I think 2019's achievements are a real testament to the quality and the
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