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Full Year 2018 Direct Line Insurance Group PLC Earnings Call Transcript
Right. Good morning, everybody. Everyone can take a seat. Thank you. Welcome to our 2018 results presentation.
Three new things today. Firstly, we're in a new home, this rather splendid home, so thanks to Goldmans for that. Secondly, we're webcasting for the first time. So hi to everybody online. And finally, this is obviously my last prelim. And I'm handing over to my successor, Penny James. And it's great to be bowing out on another strong set of results, demonstrating the benefits of our resilient business model in what have been highly competitive markets in 2018.
We made significant operational progress last year, setting us up well for a pivotal year, this year, in terms of delivery, designed to enable us to continue to grow our current year profits. And we've been disciplined on expenses. And looking ahead, we're determined to deliver significant improvement and efficiency through our business transformation, which Penny will set out later. We also continue to make good progress towards a more
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