Teleperformance SE Annual Shareholders Meeting (English, French) Transcript
Dear shareholders, 2019 was another record year for Teleperformance, both in revenue and results. But today, COVID-19 has put the world upside down. In supporting our clients all around the world, TP was first impacted in China. This helped us to be proactive in designing and implementing our strategic response based on two pillars: First, to protect our employees, their health and safety; second, to protect the business by ensuring continuity of services. In the course of March and April, we succeeded in converting more than 80% of our active workforce into work from home. And so allowing for ample social distancing for the 20% who are still working in the centers. As we were able to maintain our quality of service, we received many accolades from our clients.
So all in all, in H1 2020, TP radically transformed itself while continuing to grow organically and to remain profitable. We will update our full year guidance end of July with the results of first half. But we still impact to deliver a very solid year of growth and
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