Half Year 2023 Pets at Home Group PLC Pre Recorded Earnings Call Transcript
Good morning. I am Lyssa McGowan, and I've been the CEO of Pets at Home for almost 6 months now, and it's been fantastic. I've seen and felt firsthand the fabulous and supportive culture Pets at Home has. And I've received such a warm and open welcome from everyone. And I've really felt the whole business has been behind me from day 1.
So what are my views of the business 6 months in? Well, this is a truly compelling distinctive and strong business with significant opportunity ahead, and we have a plan to lean into it. My previous background has been in building consumer-centric, technology-enabled growth businesses in the media and telco sectors. So my first objective was to learn the business from the ground up. So I've made sure to spend lots of time in stores, in vets, in distribution centers and groomers. I've unloaded lorries, packed customer orders, cleaned fish tanks, groomed dogs and prepped cats for surgery. And this has given me the insight I wanted and allowed me to meet as many colleagues and customers as possible
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