Lulu's Fashion Lounge Holdings Inc at KeyBanc Capital Markets Emerging Technology Summit Transcript
My name is Ryan Hartzell, I'm with KeyBanc Capital Markets. I'm excited to be here today with Lulu's Fashion Lounge. Joining me on stage are the Co-Presidents of Lulus, Crystal Landsem, who also serves as CFO; and Mark Vos, who also serves as CIO.
Lulus is a customer-driven, digitally native fashion brand primarily serving millennial and Gen Z women. If you've not shopped at Lulus yourself, I would tell you your wife, girlfriend, daughter or the young professional in your office has. I can personally say my wife reminded me this past weekend that she wore two Lulus dresses on a trip to Vegas we took 10 years ago. Two kids later, her lifetime value has diminished though. Sorry, honey, sorry. (inaudible).
Consumer surveys in 2019 and 2021 show Lulus outperforms its peers significantly in NPS, customer satisfaction, overall value, and likelihood of repurchase. These metrics demonstrate their customers' genuine affinity for the brand. Why is Lulus here at the Emerging Tech Summit? Because a key differentiator of their business model from
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