Full Year 2020 Empiric Student Property PLC Earnings Call Transcript
Ladies and gentlemen, hello, and welcome to the Empiric Student Property plc Full Year Results 2020 Call. My name is Maxine, and I'll be coordinating the call today. (Operator Instructions)
I will now hand you over to your host, Mark Pain, Chairman of Empiric, to begin. Mark, please go ahead when you're ready.
Good morning, everyone, and welcome to the Empiric Student Property Annual Results Presentation for 2020. With me today is our new CEO, Duncan Garrood, who joined in October last year; and Lynne Fennah, our CFO and COO, who led Empiric through much of last year with tremendous skill.
Duncan and the leadership team are already bringing a more operationally driven agenda, with an increased focus on delivering great customer service and building our brand. Having largely completed our in-sourcing program, we are also now turning our focus to our ESG agenda. We have made a good start, and this will accelerate in 2021.
The Board are cognizant that
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