Q3 2019 ING Groep NV Earnings Press Conference Transcript
Ladies and gentlemen, thank you for holding. And welcome to the ING Third Quarter 2019 Media Call. (Operator Instructions)
I would like to handover the conference to Mr. Ralph Hamers. Go ahead, please, sir.
Hi, good morning. A warm welcome. Thanks for joining us in this call. I'll give you an update. By now you have the press release, you probably have the analyst deck as well. So you may have some questions that we'll certainly give time to answer. But I will not do that alone. I have with me here Tanate, our CFO; and Steven our CRO.
Just to give you a synopsis, the executive summary of this quarter, we performed quite well. In view of the rate environment we see a continuation of our commercial momentum with adding another 165,000 primary customers. So focusing on our differentiating experience continues to pay off. We now have 13.1 million primary customers, which means that over 1 in 3 of our 38.7 million customers see us as their
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