TA Connections, a Corpay (NYSE: CPAY) company with unmatched access to travel and hotel inventory and a leader in global travel solutions, is excited to announce a strategic collaboration with Uber for Business (NYSE: UBER). This includes the introduction of a new integration within TA Disruption Hub, TA Connections’ flight disruption management solution, which allows airlines to assist disrupted passengers by scheduling Uber rides for passengers.
A DPAX (Disrupted Passenger Assistance) platform, TA Disruption Hub allows airlines to support passengers that experience flight disruptions by providing a holistic recovery plan which includes flight rebooking, meal vouchers, accommodations, transportation— and now, Uber rides to help them get home or to a hotel. This solution is designed to improve the customer experience during a stressful time for passengers.
Airlines can easily request and manage Uber rides within the application, reducing the workload on busy airline customer service teams. Additionally, the integration provides airlines with greater visibility into, and enables better costs control regarding, the rides they schedule for disrupted passengers. For passengers, the integration will make for a seamless rider experience, giving them the ability to view their trip details, driver location, and pickup point.
“We’re thrilled to increase the services and solutions for disrupted passengers and airlines,” said Mike Appleton, President of TA Connections. “Not only does TA Disruption Hub have the potential to improve the passenger experience during a flight disruption, it also gives airlines more control over costs, and simplifies customer support. We know passengers are looking for self-service solutions, and we’re excited to team up with Uber for Business to provide that.”
TA Connections has a long-term innovation plan with future integrations and services. Thanks to the latest version of TA Disruption Hub with the new Uber ride scheduling feature, airlines should see improvement to the passenger experience, more efficient flight disruption management, and reduced customer service costs.
The collaboration between TA Connections and Uber for Business aims to transform how airlines and travelers manage transportation needs, delivering superior convenience, efficiency, and peace of mind during travel disruptions.
“Uber for Business wants to make travel as seamless and efficient as possible. We understand that things won’t always go to plan, and where we can help is easing the stress for passengers and customer service teams alike with a platform they’re already used to using in their day-to-day,” said Josh Butler, Global GM, Uber for Business. "Through this integration with TA Connections, we are making it easier for airlines to support their passengers during disruptions, providing much-needed relief to both travelers and airline staff who strive to manage and make the best of these difficult situations.”
Through decades of innovation, TA Connections is committed to automating operations for airlines. With a suite of solutions that manages crew layover logistics and streamlines resolution for disrupted passengers, TA Connections is focused on continuous advancements and transforming processes for its more than 140 airline and cruise line companies. For additional information on TA Disruption Hub and the full suite of TA Connections offerings, visit www.TAConnections.com.
About TA Connections
TA Connections, a Corpay company, is the world’s leading provider of technology and services for crew and passenger lodging and logistics management. Our next-gen suite of solutions automates travel, payments, and scheduling for crews and disrupted passengers all while saving costs and improving the customer experience. We are transforming the way airlines manage their operations, delivering innovative tools that enable them to make smarter, data-driven decisions while delighting the world’s most mobile workforce. TA Connections is headquartered in Miami, FL, with local offices in Scottsdale, Atlanta, London, Chicago, Minneapolis and Singapore. Get Connected with TAConnections.com
About Uber for Business
Uber for Business brings the best of Uber to organizations around the globe with a seamless platform built to help them better support and engage those they employ and serve. With global scale, integrated solutions and exceptional service, Uber for Business empowers organizations to streamline business travel, reimagine employee wellbeing, and elevate the customer experience – all while enabling employees to effortlessly leverage the Uber they love and trust in their professional lives. Since launching in 2014, Uber for Business has scaled to 60+ countries and 10,000 cities, and helped 200,000 organizations bring flexibility and efficiency into their operations. For more, visit our website.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241217550013/en/
