Upland Software Reports Third Quarter 2024 Financial Results

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Nov 07, 2024

Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based tools for digital transformation, today announced financial and operating results for the third quarter 2024 and issued guidance for its fourth quarter and full year of 2024.

Third Quarter 2024 Financial Highlights

  • Total revenue was $66.7 million, a decrease of 10% from $74.1 million in the third quarter of 2023.
  • Subscription and support revenue was $63.8 million, a decrease of 9% from $70.0 million in the third quarter of 2023.
  • GAAP net loss was $1.7 million compared to a GAAP net loss of $8.7 million in the third quarter of 2023. GAAP net loss attributable to common stockholders was $3.1 million compared to GAAP net loss attributable to common stockholders of $10.0 million in the third quarter of 2023. GAAP net loss per share attributable to common stockholders was $0.12 per share, compared to a GAAP net loss per share attributable to common stockholders of $0.31 per share in the third quarter of 2023.
  • Adjusted EBITDA was $14.0 million, or 21% of total revenue, compared to $16.2 million, or 22% of total revenue, in the third quarter of 2023.
  • GAAP operating cash flow was $4.3 million, compared to GAAP operating cash flow of $18.3 million in the third quarter of 2023. Free cash flow was $4.2 million, compared to free cash flow of $17.8 million in the third quarter of 2023.
  • Cash on hand as of the end of the third quarter of 2024 was $59.7 million after making additional paydowns of $177 million on our Term Loans during the quarter.

"In Q3, we met our revenue and Adjusted EBITDA guidance midpoints, welcoming new customers across our portfolio, including for our Generative AI solutions," said Jack McDonald, Upland's chairman and chief executive officer. "From customer reviews on G2 to industry awards like the KMWorld AI 100, our products continue to earn strong market validation. In addition, we continue to expand market reach for our AI-enabled solutions, such as the recent availability of Upland BA Insight for Microsoft Azure AI Search in the Microsoft Azure Marketplace."

Third Quarter Business Highlights

  • We welcomed 122 new customers to Upland in the third quarter, including 18 new major customers. We also expanded relationships with 312 existing customers, 27 of which were major expansions. These new and expanded relationships were across our portfolio, including our Generative AI solutions.
  • We earned 72 badges in G2’s Fall 2024 market reports across our portfolio of solutions, up from 56 badges in the Summer 2024 reports. Upland RightAnswers, our AI knowledge management solution, garnered an impressive 17 badges, while Upland BA Insight, our AI enterprise search solution, secured several new recognitions.
  • We announced the availability of Upland BA Insight for Microsoft Azure AI Search in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. BA Insight customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management. Built on Microsoft Azure AI Search, BA Insight for Azure AI Search combines the BA Insight user experience platform, BA Insight SmartHub, with over 90 Connectors. The solution securely brings user data into Azure AI Search and delivers intelligent, actionable content search experiences, without bouncing between multiple systems looking for the right information.
  • For the second year in a row, Upland RightAnswers has been named to the 2024 KMWorld AI 100, recognizing the top knowledge management companies leveraging the power of AI and other innovative software. This achievement supports Upland’s extensive efforts in AI, integrating the technology into products across its portfolio.

Business Outlook

For the quarter ending December 31, 2024, Upland expects reported total revenue to be between $65.9 and $71.9 million, including subscription and support revenue between $60.2 and $65.2 million, for a decline in total revenue of 5% at the midpoint from the quarter-ended December 31, 2023. Fourth quarter 2024 Adjusted EBITDA is expected to be between $13.4 and $16.4 million, for an Adjusted EBITDA margin of 22% at the midpoint. This Adjusted EBITDA guide at the midpoint is an increase of 6% from the quarter-ended December 31, 2023.

For the full year ending December 31, 2024, Upland expects reported total revenue to be between $272.6 and $278.6 million, including subscription and support revenue between $256.6 and $261.6 million, for a decline in total revenue of 7% at the midpoint from the year ended December 31, 2023. Full year 2024 Adjusted EBITDA is expected to be between $54.1 and $57.1 million, for an Adjusted EBITDA margin of 20% at the midpoint. This Adjusted EBITDA guide at the midpoint is a decline of 14% from the year ended December 31, 2023.

Conference Call Details

Upland's executive team will host a live conference call and webcast at 4:00 p.m. Central Time, 5:00 p.m. Eastern Time today to review Upland’s financial results and outlook for the business. The call can be accessed via a webcast on investor.uplandsoftware.com, or by dialing 1-800-715-9871 in North America or 1-646-307-1963 if outside North America, international rates apply. Attendees will need to use access code 8422976 to join the call. This webcast will contain forward-looking statements and other material information regarding Upland’s financial and operating results.

Following the completion of the conference call, a recording of the webcast will be made available at investor.uplandsoftware.com for twelve months.

About Upland Software

Upland Software, Inc. enables global businesses to work smarter with over 25 proven cloud software products that increase revenue, reduce costs, and deliver immediate value. Our solutions offer many integrated AI capabilities and cover digital marketing, knowledge management, contact center service, sales productivity, content lifecycle automation, and more. Upland's powerful cloud products are trusted by more than 10,000 global customers. Learn how Upland helps businesses achieve outcomes that matter at www.uplandsoftware.com.

Non-GAAP Financial Measures

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use the following non-GAAP financial measures: Adjusted EBITDA, non-GAAP net income (loss), non-GAAP net income (loss) per share and free cash flow.

We use these non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. Our management believes that these non-GAAP financial measures provide meaningful supplemental information regarding our performance and liquidity by excluding certain expenses and expenditures that may not be indicative of our recurring core business operating results, such as our revenues excluding the impact for foreign currency fluctuations or our operating performance excluding not only non-cash charges, but also discrete cash charges that are infrequent in nature. We believe that both management and investors benefit from referring to these non-GAAP financial measures in assessing our performance and when planning, forecasting, and analyzing future periods. These non-GAAP financial measures also facilitate management's internal comparisons to our historical performance and liquidity as well as comparisons to our competitors' operating results. We believe these non-GAAP financial measures are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making and they are used by our institutional investors and the analyst community to help them analyze the health of our business. For a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measures, see the tables provided below in this release.

We are unable to reconcile any forward-looking non-GAAP financial measures to their directly comparable GAAP financial measures because the information which is needed to complete a reconciliation is unavailable at this time without unreasonable effort. Additionally, we are unable to quantify the impact of foreign currency exchange fluctuations on components of our income statement beyond revenues because the information which is needed to do so is unavailable at this time without unreasonable effort.

Upland defines Adjusted EBITDA as net income (loss), calculated in accordance with GAAP, plus depreciation and amortization expense, interest expense, net, other expense (income), net, provision (benefit) for income taxes, stock-based compensation expense, acquisition-related expenses, non-recurring litigation costs, purchase accounting adjustments for deferred revenue and impairment of goodwill.

Upland defines non-GAAP net income (loss) as net income (loss), calculated in accordance with GAAP, plus amortization of purchased intangible assets, amortization of debt discount, loss on debt extinguishment, stock-based compensation expenses, acquisition-related expenses, non-recurring litigation expenses, purchase accounting adjustments for deferred revenue, non-recurring provision for income tax, impairment of goodwill and the related tax effect of the adjustments above.

Upland defines free cash flow as GAAP operating cash flow less purchases of property and equipment.

Upland defines major accounts as accounts with greater than or equal to $25,000 in annual recurring revenue.

Upland defines major expansions as existing customers who expanded the amount of annual recurring revenue under their contract by at least $25,000.

Upland defines cash gross margin as product revenue less subscription and support cost of sales, excluding depreciation and amortization.

In connection with periodic reviews of our business, we have decided to discontinue the availability of certain non-strategic product offerings and a limited number of non-strategic customer contracts (collectively referred to as “Sunset Assets”).

Overage Charges are subscription and support revenues earned in addition to contractual minimum customer commitments as a result of the usage volume of services including text and e-mail messaging and third-party pass-through costs that exceed the levels stipulated in contracts with the Company.

Upland defines Core Organic Growth Rate as the percentage change between two reported periods in subscription and support revenue, excluding subscription and support revenue from Sunset Assets and Overage Charges. We calculate our year-over-year Core Organic Growth Rate as though all acquisitions or dispositions closed as of the end of the latest period were closed as of the first day of the prior year period presented. Core Organic Growth Rate does not represent actual organic revenue generated by our business as it stood at the beginning of the respective period.

Core Bookings and Core Churn exclude bookings and churn from Sunset Assets.

Forward-looking Statements

This release contains "forward-looking statements" within the meaning of Section 27A of the Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements generally relate to future events or our future financial or operating performance, including our guidance related to future performance, and are subject to substantial risks, uncertainties and assumptions. We may not actually achieve the plans, intentions, or expectations disclosed in our forward-looking statements. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures, or investments we may make. Accordingly, you should not place undue reliance on these forward-looking statements. Forward-looking statements include any statement that does not directly relate to any historical or current fact and often include words such as “anticipate,” “believe,” “may,” “will,” “continue,” “seek,” “estimate,” “intend,” “hope,” “predict,” “could,” “should,” “would,” “project,” “plan,” “expect” or the negative or plural of these words or similar expressions, although not all forward-looking statements contain these words.

Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including, but are not limited to: our financial performance and our ability to achieve or sustain profitability or predict future results; our plans regarding future acquisitions, acquisition expense timing and our ability to consummate and integrate acquisitions; our ability to expand our go to market operations, including our marketing and sales organization and cross selling opportunities, and successfully increase sales of our products; our ability to obtain financing in the future on acceptable terms or at all; our expectations with respect to revenue, cost of revenue, average annual spend, margin expense and operating expenses in future periods; our expectations with regard to revenue from perpetual licenses and professional services; our ability to adapt to macroeconomic factors impacting the global economy, including foreign currency exchange risk, inflation and supply chain constraints; our ability to attract and retain customers; our ability to successfully enter new markets and manage our international expansion; our ability to comply with privacy laws and regulations; our ability to incorporate and deliver artificial intelligence (“AI”) functionality into our products and services; our ability to deliver high-quality customer service; our plans regarding, and our ability to effectively manage, our growth, including with respect to our growth investments; maintaining our senior management team and key personnel; the performance of our resellers; our ability to adapt to changing market conditions and competition; our ability to adapt to technological change and continue to innovate; global economic and financial market conditions and uncertainties; the growth of demand for cloud-based, digital transformation applications; our ability to integrate our applications with other software applications; maintaining and expanding our relationships with third parties; costs associated with defending intellectual property infringement and other claims; our ability to maintain, protect and enhance our brand and intellectual property; our expectations with regard to trends, such as seasonality, which affect our business; impairments to goodwill and other intangible assets; our beliefs regarding how our applications benefit customers and what our competitive strengths are; the operation, reliability and security of our third-party data centers; our expectations as to the timing of the discontinuation of any Sunset Assets, as well as the composition of Sunset Assets; our current level of indebtedness, including our exposure to variable interest rate risk; the potential elimination or limitation of tax incentives or tax losses and/or reductions of U.S. federal net operating losses; the risk that we did not consider another contingency included in this list; and factors that could affect our business and financial results identified in Upland's filings with the Securities and Exchange Commission (the "SEC"), including Upland's most recent 10-K filed with the SEC. Additional information will also be set forth in Upland's future quarterly reports on Form 10-Q, annual reports on Form 10-K and other filings that Upland makes with the SEC.

The forward-looking statements herein represent Upland's views as of the date of this press release, and these views could change. However, while Upland may elect to update these forward-looking statements at some point in the future, Upland specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing the views of Upland as of any date subsequent to the date of this press release.

Upland Software, Inc.

Condensed Consolidated Statements of Operations

(in thousands, except per share data, unaudited)

Three Months Ended September 30,

Nine Months Ended September 30,

2024

2023

2024

2023

Revenue:

Subscription and support

$

63,771

$

69,962

$

196,353

$

213,370

Perpetual license

1,106

1,494

4,306

4,317

Total product revenue

64,877

71,456

200,659

217,687

Professional services

1,815

2,665

6,108

7,987

Total revenue

66,692

74,121

206,767

225,674

Cost of revenue:

Subscription and support

18,449

20,853

57,525

66,411

Professional services and other

1,256

2,085

3,703

6,241

Total cost of revenue

19,705

22,938

61,228

72,652

Gross profit

46,987

51,183

145,539

153,022

Operating expenses:

Sales and marketing

16,325

16,860

50,134

46,904

Research and development

11,432

12,740

36,072

37,713

General and administrative

11,051

14,597

38,163

47,369

Depreciation and amortization

11,490

14,262

34,266

44,209

Acquisition-related expenses

443

2,609

Impairment of goodwill

87,227

128,755

Total operating expenses

50,298

58,902

245,862

307,559

Loss from operations

(3,311

)

(7,719

)

(100,323

)

(154,537

)

Other income (expense):

Interest income (expense), net

2,337

(2,525

)

(7,677

)

(13,362

)

Other income (expense), net

(229

)

103

(109

)

911

Total other income (expense)

2,108

(2,422

)

(7,786

)

(12,451

)

Loss before benefit from (provision for) income taxes

(1,203

)

(10,141

)

(108,109

)

(166,988

)

Benefit from (provision for) income taxes

(530

)

1,471

(1,193

)

3,126

Net loss

$

(1,733

)

$

(8,670

)

$

(109,302

)

$

(163,862

)

Preferred stock dividends

(1,406

)

(1,344

)

(4,171

)

(3,988

)

Net loss attributable to common stockholders

$

(3,139

)

$

(10,014

)

$

(113,473

)

$

(167,850

)

Net loss per common share:

Net loss per common share, basic and diluted

$

(0.12

)

$

(0.31

)

$

(4.07

)

$

(5.17

)

Weighted-average common shares outstanding, basic and diluted

27,292,410

32,579,544

27,850,947

32,438,682

Upland Software, Inc.

Condensed Consolidated Balance Sheets

(in thousands)

September 30,

December 31,

2024

2023

(unaudited)

ASSETS

Current assets:

Cash and cash equivalents

$

59,739

$

236,559

Accounts receivable, net of allowance

31,849

38,765

Deferred commissions, current

9,192

10,429

Unbilled receivables

3,505

2,701

Income tax receivable, current

2,931

3,775

Prepaid expenses and other current assets

10,731

8,004

Total current assets

117,947

300,233

Tax credits receivable

1,319

1,657

Property and equipment, net

1,559

1,932

Operating lease right-of-use asset

1,595

2,929

Intangible assets, net

142,652

182,349

Goodwill

269,010

353,778

Deferred commissions, noncurrent

11,866

12,568

Interest rate swap assets

8,576

14,270

Other assets

414

308

Total assets

$

554,938

$

870,024

LIABILITIES, CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS' EQUITY

Current liabilities:

Accounts payable

$

8,788

$

8,137

Accrued compensation

6,707

7,174

Accrued expenses and other current liabilities

6,085

7,050

Deferred revenue

92,740

102,763

Operating lease liabilities, current

1,278

2,351

Current maturities of notes payable

3,378

3,172

Total current liabilities

118,976

130,647

Notes payable, less current maturities

293,912

473,502

Deferred revenue, noncurrent

3,296

3,860

Operating lease liabilities, noncurrent

843

1,597

Noncurrent deferred tax liability, net

14,706

16,025

Other long-term liabilities

489

461

Total liabilities

432,222

626,092

Series A Convertible Preferred stock

121,809

117,638

Stockholders’ equity:

Common stock

3

3

Additional paid-in capital

605,353

608,995

Accumulated other comprehensive income (loss)

(6,275

)

6,168

Accumulated deficit

(598,174

)

(488,872

)

Total stockholders’ equity

907

126,294

Total liabilities, convertible preferred stock and stockholders’ equity

$

554,938

$

870,024

Upland Software, Inc.

Condensed Consolidated Statements of Cash Flows

(in thousands, unaudited)

Three Months Ended September 30,

Nine Months Ended September 30,

2024

2023

2024

2023

Operating activities

Net loss

$

(1,733

)

$

(8,670

)

$

(109,302

)

$

(163,862

)

Adjustments to reconcile net loss to net cash provided by operating activities:

Depreciation and amortization

13,807

17,692

41,406

54,475

Deferred income taxes

(89

)

23

(1,265

)

(2,651

)

Amortization of deferred costs

3,076

3,242

9,152

9,909

Foreign currency re-measurement gain

(65

)

(101

)

(759

)

(983

)

Non-cash interest, net and other income, net

(7,492

)

(3,232

)

(9,268

)

(2,080

)

Non-cash stock-based compensation expense

3,423

5,360

12,078

18,192

Non-cash loss on impairment of goodwill

87,227

128,755

Non-cash loss on retirement of fixed assets

12

18

46

Changes in operating assets and liabilities, net of purchase business combinations:

Accounts receivable

(1,269

)

(3,044

)

7,093

10,168

Prepaid expenses and other current assets

898

(3,756

)

(2,705

)

(5,405

)

Other assets

(2,252

)

17,134

(7,159

)

12,259

Accounts payable

1,254

346

641

(871

)

Accrued expenses and other liabilities

(2,102

)

(623

)

(1,396

)

(4,729

)

Deferred revenue

(3,149

)

(6,075

)

(10,863

)

(12,069

)

Net cash provided by operating activities

4,307

18,308

14,898

41,154

Investing activities

Purchase of property and equipment

(105

)

(530

)

(562

)

(1,034

)

Net cash used in investing activities

(105

)

(530

)

(562

)

(1,034

)

Financing activities

Payments of debt costs

(14

)

(77

)

(190

)

Payments on notes payable

(178,350

)

(36,350

)

(181,050

)

(39,050

)

Stock repurchases and retirement

(3,215

)

(10,958

)

(3,215

)

Taxes paid related to net share settlement of equity awards

(190

)

(354

)

(753

)

(742

)

Issuance of common stock, net of issuance costs

1

2

Additional consideration paid to sellers of businesses

(5,550

)

Net cash used in financing activities

(178,540

)

(39,932

)

(192,838

)

(48,745

)

Effect of exchange rate fluctuations on cash

1,702

(811

)

1,682

(437

)

Change in cash and cash equivalents

(172,636

)

(22,965

)

(176,820

)

(9,062

)

Cash and cash equivalents, beginning of period

232,375

262,556

236,559

248,653

Cash and cash equivalents, end of period

$

59,739

$

239,591

$

59,739

$

239,591

Supplemental disclosures of cash flow information:

Cash paid for interest, net of interest rate swaps

$

6,844

$

8,721

$

24,409

$

23,147

Cash paid (received) for taxes, net of refunds

$

(1,360

)

$

1,255

$

1,802

$

6,227

Upland Software, Inc.

Reconciliation of Adjusted EBITDA

(in thousands, unaudited)

Three Months Ended September 30,

Nine Months Ended September 30,

2024

2023

2024

2023

Reconciliation of Net Loss to Adjusted EBITDA:

Net loss

$

(1,733

)

$

(8,670

)

$

(109,302

)

$

(163,862

)

Add:

Depreciation and amortization expense

13,807

17,692

41,406

54,475

Interest expense (income), net

(2,337

)

2,525

7,677

13,362

Other expense (income), net

229

(103

)

109

(911

)

Provision for (benefit from) income taxes

530

(1,471

)

1,193

(3,126

)

Stock-based compensation expense

3,423

5,360

12,078

18,192

Acquisition-related expense

443

2,609

Non-recurring litigation costs

24

277

152

427

Purchase accounting deferred revenue discount

57

106

198

465

Impairment of goodwill

87,227

128,755

Adjusted EBITDA

$

14,000

$

16,159

$

40,738

$

50,386

Upland Software, Inc.

Reconciliation of Non-GAAP Net Loss and Non-GAAP EPS

(in thousands, except share and per share data, unaudited)

Three Months Ended September 30,

Nine Months Ended September 30,

2024

2023

2024

2023

Reconciliation of Net Loss to non-GAAP Net Income:

Net loss

$

(1,733

)

$

(8,670

)

$

(109,302

)

$

(163,862

)

Add:

Stock-based compensation expense

3,423

5,360

12,078

18,192

Amortization of purchased intangibles

13,475

17,240

40,497

53,382

Amortization of debt discount

578

580

1,744

1,732

Acquisition-related expense

443

2,609

Nonrecurring litigation expense

24

277

152

427

Purchase accounting deferred revenue discount

57

106

198

465

Impairment of goodwill

87,227

128,755

Tax effect of adjustments above

(1,187

)

(2,402

)

(4,414

)

(9,207

)

Non-GAAP net income

$

14,637

$

12,934

$

28,180

$

32,493

Weighted average common shares outstanding, basic

27,292,410

32,579,544

27,850,947

32,438,682

Weighted average common shares outstanding, diluted

34,812,257

39,423,806

35,029,418

39,217,582

Non-GAAP earnings per share, basic

$

0.54

$

0.40

$

1.01

$

1.00

Non-GAAP earnings per share, diluted

$

0.42

$

0.33

$

0.80

$

0.83

Upland Software, Inc.

Reconciliation of Operating Cash Flow to Free Cash Flow

(in thousands, unaudited)

Three Months Ended September 30,

Nine Months Ended September 30,

2024

2023

2024

2023

Reconciliation of operating cash flow to Free Cash Flow:

Net cash provided by operating activities

$

4,307

$

18,308

$

14,898

$

41,154

Less: Purchase of property and equipment

(105

)

(530

)

(562

)

(1,034

)

Free Cash Flow

$

4,202

$

17,778

$

14,336

$

40,120

Upland Software, Inc.

Supplemental Financial Information

(in thousands, unaudited)

Three Months Ended September 30,

Nine Months Ended September 30,

2024

2023

2024

2023

Stock-based compensation:

Cost of revenue

$

199

$

246

$

584

$

850

Research and development

470

608

1,714

1,911

Sales and marketing

398

429

1,156

1,563

General and administrative

2,356

4,077

8,624

13,868

Total

$

3,423

$

5,360

$

12,078

$

18,192

Three Months Ended September 30,

Nine Months Ended September 30,

2024

2023

2024

2023

Depreciation:

Cost of revenue

$

$

1

$

$

5

Operating expense

332

451

909

1,088

Total

$

332

$

452

$

909

$

1,093

Amortization:

Cost of revenue

$

2,317

$

3,429

$

7,140

$

10,261

Operating expense

11,158

13,811

33,357

43,121

Total

$

13,475

$

17,240

$

40,497

$

53,382

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