Feb 23, 2021 / 07:30AM GMT
Noel P. Quinn - HSBC Holdings plc - Group CEO, Member of the Group Management Board & Executive Director
Good morning to everybody in London, and good afternoon to everybody in Hong Kong.
We have 2 objectives today. The first is to take you through our Q4 and full year results for 2020. And the second is to update you on progress against the changed agenda we shared with you last February and the additional actions we are taking to deliver returns above the cost of capital. I'll start with a few reflections on the year just gone. Ewen will then take you through our full year and fourth quarter results. Then myself, Peter Wong, Nuno Matos and John Hinshaw will share key details of our future plan. Ewen will then return to cover the financial implications of that plan.
Let me start with 2020. First and most importantly, our people provided amazing support to our customers and the communities we serve throughout the world. We provided more than $52 billion of wholesale lending support through government schemes and moratoria; more than $26 billion of additional relief for personal
Full Year 2020 HSBC Holdings PLC Earnings Call Transcript
Feb 23, 2021
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